'customer-centered' originates from the combination of 'customer' and 'centered', where 'customer' refers to a person who buys goods or services, and 'centered' means focused or concentrated on.

'customer-centered' evolved from the concept of 'customer service' and 'centered' to emphasize a business approach that prioritizes customer needs.

Initially, it meant focusing on customer service, but over time it evolved into a broader business strategy emphasizing customer satisfaction.